Privacy policy

Privacy Policy

Updated 31 July 2024

1. Introduction

1.1. This Privacy Policy describes how Seth Global BV trading as Osmo ("we", "us", "our") collects, uses, and discloses your personal data when you visit and interact with our website [www.osmo-official.eu] (the "Website") and when you purchase products from us.

1.2. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

1.3. Seth Global BV is registered in Netherlands with registration number NL868252505B01 and is located at Korte Lijnbaanssteeg 1 Office 4471, Amsterdam, Netherlands.

2. Data We Collect

2.1. All processing of personal data, such as collection, registration, storage, and disclosure, is subject to specific regulations, including the Personal Data Act. We are responsible for ensuring that the processing is carried out in accordance with the rules of the law. The Data Inspectorate oversees compliance with the law.

2.1.1 Necessary storage of information

Some of the information we collect is necessary for you to be able to shop in our online store. Examples of this are information that keeps you logged in during the shopping process in the online store, which is stored as a cookie. Other necessary information includes address and billing details so that we can send you the goods and receive payments. By using our website, you agree that we store this information. You can at any time request data about you to be disclosed and deleted by contacting us.

2.1.2 Optional sharing of information

Certain information is only stored if you give us active consent to collect it. Examples of this include information about you that can be used to show you advertisements on third-party websites based on products you have viewed in our online store. If we use such services, we will ask for your consent on our website, and we will only collect the information if you give us consent. If you do not respond to the request, we will not collect the information.

2.2. Personal Data: When you use our website and services, we may collect the following personal data:

  • Name

  • Shipping and billing contact details (email address, phone number, postal address)

  • Account login details (username, password)

  • Purchase history and preferences

  • Communication preferences


2.3. Technical Data: We may collect the following technical data:

  • IP address

  • Browser type and version

  • Time zone setting

  • Browser plug-in types and versions

  • Operating system and platform

  • Other technology on the devices you use to access our Website

2.4. Usage Data: We may collect information about how you use our Website and services, including:

  • Details of your visits to our Website (e.g., traffic data, location data, logs, and other communication data)

  • Resources that you access

3. How We Use Your Data

3.1. We use your personal data for the following purposes:

a) To deliver and improve our services

We use personal data to deliver our goods (or services) to you. For example, we need personal data to allow you to log in to our pages and, if relevant, to pay for goods and services. We also use personal data to ensure the best possible user experience for you, including customizing the display of content to your screen/device and ensuring the fastest possible loading of pages.

b) To personalize services, provide recommendations, and relevant marketing

We aim to provide you with recommendations, product information, and service customizations that are most relevant to you. This will be based both on your behavior, such as which products and services you have used or purchased, ads you have clicked on, or articles you have read, and on the behavior of other users with similar usage patterns as yours.

c) To improve digital communication and advertising

We use your personal data to improve our advertising. By creating a profile with us, you agree to targeted advertising through programmatic purchases and targeted advertising through social media, where your personal data will be used in the purchase of such advertising.

d) To compile statistics and understand market trends

We compile statistics and map market trends. We do this to improve and further develop our product offerings and services. As far as practical, we try to do this with anonymous information, without knowing that the information is specifically linked to you.

e) To prevent misuse of our services

We use personal data to prevent misuse of our services. Misuse can include attempts to log into others' accounts, attempts at fraud, "spamming," harassment, and other actions prohibited by Norwegian law.

4. Legal Basis for Processing Your Data

4.1. We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfil our contractual obligations to you, such as processing your orders and providing customer support.

  • Consent: Where you have provided consent, such as for receiving marketing communications.

  • Legitimate Interests: For our legitimate interests, such as improving our Website and services, and preventing fraud.

  • Legal Obligation: To comply with legal obligations, such as tax and accounting requirements.

5. Sharing Your Data

5.1. We may share your personal data with the following third parties:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, shipping, and marketing.

  • Legal Authorities: Government authorities or law enforcement officials if required to do so by law.

5.2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

6.1. It is our responsibility to deploy the appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

6.2. It is our responsibility to store your personal data on secure servers and ensure that it is encrypted and protected against unauthorized access.

7. Data Retention

7.1. We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements and in compliance with GDPR (General Data Protection Regulation).

7.2. When we no longer need your personal data, we will securely delete or anonymize it.

8. Your Rights

8.1. Under the GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request access to your personal data.

  • Rectification: You have the right to request correction of any inaccurate or incomplete personal data.

  • Erasure: You have the right to request the deletion of your personal data.

  • Restriction: You have the right to request the restriction of processing of your personal data.

  • Data Portability: You have the right to request the transfer of your personal data to another party.

  • Objection: You have the right to object to the processing of your personal data.

  • Withdrawal of Consent: Where we process your personal data based on consent, you have the right to withdraw your consent at any time.

8.2. To exercise your rights, please contact us using the contact details provided below.

9. Cookies

9.1. Our Website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our Website.

9.2. We use the following types of cookies:

  • Essential Cookies: Necessary for the functioning of the Website.

  • Functional Cookies: To enhance the functionality of the Website by storing your preferences.

  • Analytical Cookies: To analyze how users use the Website and to monitor Website performance.

  • Marketing Cookies: To deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

9.3. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.

9.4 List of necessary cookies for the functioning of the store. 

Functionality Cookies

  1. wpm-domain-test: Determines if cookies are enabled on the user's browser.

Strictly Necessary Cookies

  1. keep_alive: Keeps the user's session active.

  2. secure_customer_sig: Identifies logged-in customers securely.

  3. localization: Stores localization preferences such as language or region.

  4. _cmp_a: Manages consent preferences for cookie settings.

  5. _shopify_y: Stores analytics related to the user’s session and interactions with the site.

  6. _orig_referrer: Tracks the original referring site that brought the user to the website.

  7. __cf_bm: Manages incoming traffic and protects the website from bots.

  8. _landing_page: Tracks landing pages to improve user navigation.

  9. _shopify_s: Tracks session activities and analyzes user interactions.

  10. _shopify_sa_t: Used for marketing and referral tracking.

  11. _shopify_sa_p: Used for analytics related to marketing and referral links.

  12. __kla_id: Tracks user behavior to improve email marketing.

  13. _tracking_consent: Stores the user's cookie consent preferences.

  14. _ama: Used for A/B testing and website optimization.

  15. _ga: Tracks user analytics and website interactions.

  16. _secure_session_id: Manages secure sessions on the website.

  17. _pandectes_gdpr: Manages and stores GDPR compliance settings.

  18. _boomr_clss: Used for performance monitoring.

  19. __mh_tt_s: Tracks user sessions related to marketing analytics.

  20. _ga_G07VNFVS9B: Used for analytics and tracking specific to a particular property.

  21. AMP_unsent_9bdc728a74: Stores unsent tracking data in case of connection issues.

Other Cookies

  1. logState: Required for the functionality of the website.

  2. AMP_9bdc728a74: Required for the functionality of the website.

  3. landingPage: Required for the functionality of the website.

  4. gorgias.language-loaded: Stores language preferences.

  5. gorgias.version: Stores versioning information for the app.

  6. amEventSid: Required for the functionality of the website.

  7. AMP_TEST: Required for the functionality of the website.

  8. amEventSid_recordTime: Required for the functionality of the website.

  9. 5a7770ee-5aa6-409c-80f2-286903535e19: Required for the functionality of the website.

  10. local-storage-test: Used for testing the local storage capabilities of the browser.

  11. _kla_test: Required for the functionality of the website.

  12. 0f322de2-c4a4-4393-a4eb-e04929e4f113: Required for the functionality of the website.

  13. gorgias.renderedOnce: Required for the functionality of the website.

  14. backToCollection: Required for the functionality of the website.

  15. a3f66918-689e-4532-8fae-badb31962a4f: Required for the functionality of the website.

  16. 28b35bb1-05d6-45e8-b2ee-071280f1c6b2: Required for the functionality of the website.

  17. 3bbfdd71-963d-4f89-8f6b-35fe38fb8bff: Required for the functionality of the website.

  18. 48c4e2f8-7fcd-472a-9732-5ab1cd8258e3: Required for the functionality of the website.

  19. 75384b5c-e7b6-440f-b36c-dbdc95308a56: Required for the functionality of the website.

  20. 40d88c5c-4432-418a-96ac-b2a1c47bf971: Required for the functionality of the website.

  21. AMP_TEST (Local Storage): Required for the functionality of the website.

  22. aeab1ec7-3cc4-40f2-b1b2-1d5daff5e866: Required for the functionality of the website.

  23. d877f964-9e31-4a6f-9641-6d9ed5cb6815: Required for the functionality of the website.


     

10. International Transfers

10.1. Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We will ensure that any such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

11. Third-Party Links

11.1. Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

12.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

12.2. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

13. Contact Us

13.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Seth Global BV
Korte Lijnbaanssteeg 1 Office 4471, Amsterdam, Netherlands
Email: support@osmo-official.com